Company Description Woodrock Infotech Private Limited provides consulting services that help organizations scale their technology teams and strengthen marketing and customer service capabilities. The company focuses on empowering client success through well-trained professionals who support business growth. Team members work across multiple functions, offering adaptable, tailored solutions to meet diverse client needs.

Woodrock

Infotech values continuous learning, collaboration, and high-quality service delivery for clients in dynamic markets.

Role Description The Customer Support Executive is a full-time, on-site role based in Kolkata. In this position, the individual will handle customer inquiries via phone, email, and online platforms, providing timely and accurate information about products and services.

Daily responsibilities include troubleshooting basic technical issues, resolving service-related concerns, maintaining customer records, and ensuring high levels of customer satisfaction. The role involves coordinating with internal teams to escalate complex issues, following up on pending cases, and adhering to service standards and response timelines.

The Customer Support





Executive will also contribute to process improvements by identifying recurring issues and sharing feedback with management.

Qualifications
Strong customer-facing skills, including Customer Support and Customer Service, with a focus on clear communication and empathy.
Ability to drive Customer Satisfaction by actively listening, resolving concerns, and maintaining professional relationships.
Experience providing Online Support through chat, email, or ticketing systems and managing multiple queries efficiently.
Basic Technical Support capabilities, including understanding common user issues and coordinating with technical teams for resolution.
Positive spoken and written communication skills in English; proficiency in local languages is an advantage.
Comfort working in an on-site workplace in Kolkata, with reliability in attendance and adherence to shift schedules.
Strong problem-solving skills, patience under pressure, and the ability to work both independently and within a team.
Prior experience in customer support, call centers, or service-oriented roles is preferred; relevant diploma or degree in any discipline is beneficial.

📌 Customer Support Executive Kolkata
🏢 WOODROCK INFOTECH PRIVATE
📍 Kolkata