Job Requirements Role/ Job Title: Elite Banker-Service Function/ Department: Smart Banker Job Purpose: The primary responsibility is to ensure all the customers are attended to and resolution is given within defined TAT Roles & Responsibilities: Productivity
Maintaining Service Quality
Average Handling
TimeFirst Contact Resolution
Maintaining TAT for all customer requests
Channel Migration to alternate channels Secondary Responsibilities: Drive all the initiatives in the Customer contact center Education Qualification: Graduation: Bachelor of Science (B.Sc) / Bachelor of Technology (B.Tech) / Bachelor of Computer Applications (BCA)/Bachelor of Commerce(B.Com)/Bachelor of Business Administration(BBA) Post-graduation: MBA/PGDM Experience: 2+ years of relevant experience.
📌 Elite Banker Service Thane
🏢 IDFC FIRST Bank
📍 Thane
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