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ServiceNow Business Analyst with experience in ServiceNow development, administration, and key ITSM modules including Incident, Problem, Change, Asset Management, and Service Catalog. Responsible for gathering requirements, translating business needs into ServiceNow solutions, supporting CAB processes, and developing dashboards, reports, and workflows. Works closely with stakeholders to deliver scalable ServiceNow solutions in Agile environments.

Positions: 05

Primary Skill
Strong experience with ServiceNow modules:
Incident, Problem, Change Management
Asset Management
Service Catalog / Request Management
ServiceNow development, administration, customization
Working on standalone and multidomain ServiceNow instances
ITBM modules:
Ideation, Demand, PPM, Resource Management

Change Management:
Facilitate Change Advisory Board (CAB) meetings
Administer/support/audit Change tickets
Creation of incident templates, catalogs, workflows
Reporting & Dashboards development in ServiceNow
Processing Incident, RITM, and work request tickets
Requirements gathering and converting them to ServiceNow solutions
ServiceNow Systems Administrator Certification




Robust communication skills (oral and written)
Support end-user assistance requests
Data analysis

Documentation:
System design, operations documentation
Testing protocols for upgrades
Ability to break down requirements and demo solutions
SLA-driven working approach
Client relationship management
Prioritization and organizational skills
Ability to work independently and remotely across multiple engagements
Working knowledge of Agile methodology

Desired Skill/Good to Have
Experience with ITBM configuration, customization, migration, upgrade, and version standardization
Ability to scope and create current/existing workflows based on best practices
Robust self-starter attitude with proactive problem-solving
Experience supporting multi-engagement environments
Understanding of cross-functional ServiceNow integrations

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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