Job Purpose

This position is open with Bajaj Finance ltd.Culture Anchor:Have high ambitions - Inspires the team to aim for higher targets and supports in achieving themOwn It - Acknowledges uncertainty and makes changes in own decisions/ actions for better outcomes

Duties and Responsibilities
To deep dive analyze current customer grievances by checking samples of each complaint types.
Identify IT issues/ Data errors/ Human errors/ Process lapse as root cause process gaps for complaint types
Recommend execute the solutions through System changes (Validations Incorporation), Data curing / cleansing process set up (Data Enrichment Framework), Training (People Skill Enhancement), Process change/ improvements (SOP changes)
Ensure implementation in collaboration with individual businesses, COEs, Technology team.




Ongoing Monitoring of solutions implemented through Regular Exception Reports/ Control Charts, Sample Quality Checks, Internal Audit Framework
Detailed RCA sharing with the SMT team/PMO team/Business Teams discussion on proposed solutions
Making follow up with internal stakeholders such as IT/PMO and other teams required as per Solutions implemented further tracking

Required Qualifications and Experience

Practice Emotional Intelligence - Develops the team, supporting them to do moreListens to others, stays calm under pressure, and treats everyone with respect.

📌 Manager Operations And Service Pune
🏢 Bajaj Finance
📍 Pune