Role & responsibilities :

Job Title: Hub Manager Middle Mile Operations

Department: Operations

Reports To: Regional Hub Manager

Location: Hyderabad

Role Summary

The Hub Manager is responsible for end-to-end management of the sorting hub. This includes planning and executing inbound/outbound processing, shift scheduling, maintaining operational Standard Operating Procedures (SOPs), and ensuring cut-off timelines for linehaul connections are met.

Key Responsibilities
Inbound & Outbound Handling: Oversee receiving, sorting, bagging, staging, and connection of consignments for scheduled linehaul routes
Turnaround Time (TAT) Management: Ensure incoming parcels are processed and dispatched within specified cut-off windows to minimize backlogs.
Load Processing & Variance Control: Monitor processing accuracy to prevent package misroutes, scanning errors, or shipment losses.
Perform daily Root Cause Analysis (RCA) on SLA breaches, delayed dispatches, or lost/damaged packages, implementing corrective actions (CAPA).





Acheive the KPI Goals Like
Hub - Hub cut off adherence
Hub - Hub Scan Performance (CD in CD out, both Scans) -
Hub DashboardHub - HHT Usage Report
Hub - % Open stock in 24 hours

Compliance & Infrastructure

Audit hub floor layout and equipment (conveyors, barcode scanners, weight scales) to ensure maximum throughput and protected working conditions.

Escalation & Cross-Functional Coordination
Resolve major operational complaints, customer queries, and linehaul delay escalations.
Coordination with with Fleet Management, Last-Mile Branches, IT teams and respective stake holders to keep goods moving smoothly across the network.

Core Competencies:
Robust floor leadership and team motivation
Crisis management and rapid problem-solving abilities
Deep understanding of express logistics networks, cut-off management, and route planning

📌 Hub Manager Medchal
🏢 Dtdc Express
📍 Medchal