Noida, Uttar Pradesh

Job Summary

SAP UAM and functional

Key Responsibilities

Authenticate identity of users requesting access changes. Provision access rights using established UAM protocols. Reset passwords for SAP and enterprise systems. Troubleshoot errors related to SAP login and navigation. Document tickets accurately within the IT service desk. Escalate complex issues to 2nd-level technical teams. Audit accounts periodically to remove inactive user profiles.

Skill Requirements

Experience: Minimum 1–2 years in an IT service desk or technical support role.

UAM Knowledge: Familiarity with Identity and Access Management (IAM) concepts.

SAP Familiarity: Basic understanding of SAP GUI, T-codes, and user structures.

Ticketing Systems: Hands-on experience with tools like ServiceNow, Jira, or Remedy.

Communication Skills: Explicit spoken and written English for troubleshooting with non-technical users.





Security Awareness: Solid understanding of data privacy laws and password security principles

Other Requirements The IT Support Specialist provides front-line technical assistance for SAP modules and User Access Management (UAM) systems. You will serve as the initial point of contact for employees facing access issues, password lockouts, and basic SAP navigational errors. Your primary goal is to resolve tickets efficiently while maintaining strict security compliance
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