Role & responsibilities
Lead and manage IT Infrastructure and Support Operations.
Handle troubleshooting of desktops, laptops, operating systems, email systems, printers, and network-related issues.
Manage Windows Servers, Active Directory, Domain Controllers (DC/ADC), File Servers, and user permissions.
Configure, maintain, and troubleshoot LAN, WAN, VPN, DNS, DHCP, and network connectivity.
Monitor server health, network performance, backups, and security compliance.
Manage IT assets, software installations, upgrades, and infrastructure deployments.
Act as an escalation point for critical technical incidents and ensure timely resolution.
Maintain incident logs, documentation, and service records.
Coordinate with vendors and external service providers for infrastructure support and procurement.
Lead, mentor, and develop a team of IT Engineers and Support Executives.
Monitor team performance, assign tasks, and ensure adherence to SLAs and KPIs.
Conduct performance reviews, coaching sessions, and technical knowledge-sharing initiatives.
Support infrastructure upgrades, technology enhancement projects, and process improvement initiatives.





Preferred candidate profile
Minimum 7 years of experience in IT Infrastructure, Servers, and Networking.
Prior experience in handling and managing IT Support or Infrastructure teams.
Solid troubleshooting and analytical skills.
Excellent communication and stakeholder management abilities.
Ability to work independently and manage multiple priorities.
Willingness to work in Night Shift (US Shift).

Server Administration
Windows Server 2016/2019/2022
Active Directory (AD)
Domain Controllers (DC/ADC)
DNS & DHCP
Group Policy Management
File Server Administration
Backup & Recovery Management

Networking
LAN/WAN Management
TCP/IP
IP Addressing & Subnetting
VPN Administration
Routing & Switching
Firewall Management
Network Security
Wireless Network Administration
Network Troubleshooting

End User Support
Windows 10 & 11
Microsoft Office Suite
Outlook Configuration & Support
Printer Support
Remote Support Tools
IT Asset Management

📌 It Team Lead Jaipur
🏢 Knack RCM
📍 Jaipur