· Provide Navigation Support to clients on booking tools (Serko,

Cliqbook, GetThere & Neo), which would include – password reset, end to end navigation on the booking tool to create a booking, replicating the client booking and if required -escalating to Level 2 support for further investigations in the prescribed format. · Ability to train current joiners and upskill individuals / team · Ensure optimum customer service through effective use of the OBT, CRS,

positive telephone service techniques, respond to special customer requests added in the bookings made on-line and maintain excellent client relations. · Handling supervisory calls with clients · Maintaining productivity and quality as per AmexGBT standards. · Must have positive knowledge of world geography. · Must be proficient in CRS system (Sabre).



· Must have excellent airfare, car & hotel booking knowledge. · Must be proficient in MS Office (Excel, Word, and PowerPoint) for reporting and analysis. · Excellent Communication skills in English (Oral & written). · Prior experience of SME responsibilities (Coaching, Training individuals/

team) would be an added advantage. · Ability to Interact with Leadership and CGM’s · Prior travel industry experience, i.e. excellent understanding of the Travel

Industry will be an added advantage.Manage office supplies, coordinate meetings,

handle correspondence, and maintain records.

📌 Executive Gurugram
🏢 EXL
📍 Gurugram