07 Aug
|
Durus consulting
|
Chennai
07 Aug
Durus consulting
Chennai
Role & responsibilities
Handle customer queries through voice calls and emails.
Create, track, and resolve support tickets within SLA.
Manage customer escalations and coordinate with internal teams for timely resolution.
Prepare operational reports and maintain documentation using MS Excel, Word, and PowerPoint.
Ensure accurate customer records and support daily operational activities.
Required Skills:
Excellent verbal and written communication skills.
Experience in voice support, email support, and ticketing tools (Zendesk, Freshdesk, ServiceNow, or similar).
Valuable knowledge of MS Office (Excel, Word, PowerPoint).
Solid customer handling, problem-solving, and multitasking abilities.
Ability to work in rotational shifts, if required.
Preferred candidate profile
Preferred Languages: English and Hindi (Proficiency mandatory), Tamil
Telugu added advantage
Only Male candidates preferred
📌 Customer Support Executive Chennai
🏢 Durus consulting
📍 Chennai