We are looking for an experienced Assistant Manager - Quality to lead the Quality function for our US Third Party Collections process.
Key Responsibilities:
Lead and mentor the Quality Assurance team.
Conduct quality audits, call monitoring, and calibration sessions.
Monitor Quality KPIs and prepare performance reports.
Drive Root Cause Analysis (RCA) and process improvement initiatives.
Ensure compliance with FDCPA, TCPA, client guidelines, and internal quality standards.
Partner with Operations, Training, and Clients to improve performance.
Manage client escalations and quality governance.
Coach and develop Quality Analysts.
Preferred candidate profile
2+ years of experience in Quality Assurance within an International BPO.
Hands-on experience in US Third Party Collections.
Robust knowledge of FDCPA and TCPA.
Experience in Call Monitoring, Quality Audits, Calibration, and Coaching.
Solid leadership, analytical, and stakeholder management skills.
Excellent communication skills.
Any Graduate (MBA preferred).
Perks and benefits
Perks & Benefits
Competitive compensation
Leadership prospect with a growing organization
Exposure to US clients
Performance-driven work environment
Career growth opportunities
📌 Assistant Manager Quality Us Third Party Collections Navi Mumbai
🏢 Vytal Business Consultants
📍 Navi Mumbai
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