Roles and Responsibilities :
Manage payment processing, settlements, and reconciliations for various clients across different industries.
Manage client relationships and ensure a seamless experience in utilizing payment and stablecoin services.
Maintain accurate records of client transactions, interactions, and issues within CRM or record management systems.
Ensure timely and accurate processing of payments through various payment gateways (e.g. credit cards, bank transfers).
Drive automation initiatives using Power Automate, VBA, workflow tools, and other digital solutions.
Identify and resolve discrepancies in payment transactions to maintain high levels of customer satisfaction.
Collaborate with internal teams to implement process improvements and optimize payment processes.

Education & Qualifications:
Bachelor’s degree in business, finance, or a related field; Master’s degree preferred.




Proven experience in a client support or customer service role in the payments industry
In-depth knowledge of payment processing, payment gateways, and related technologies
Familiar with foreign exchange and foreign exchange quoting.
5–6 years of experience in Client Support functions in the payment or financial services industry
Ability to work night shift (shift allowance + one way cab facility available)
Robust experience in CRP or similar ERP systems.
Experience in dashboarding, KPI reporting, and business intelligence tools such as Power BI / OTBI.
Proficiency in Microsoft Excel and other MS Office applications.
Knowledge of payment industry regulations and compliance requirements.
Exposure to automation, reporting, and ERP transformation projects preferred.

📌 Forwarding Finance Stablecoin Mumbai
🏢 DP World Global Service Centre
📍 Mumbai