Front Office Executive – EdTech Industry

Company: Flyersway International Pvt. Ltd.

Location: Thiruvananthapuram, Kerala

Job Type: Full time

Job Summary

We are seeking a professional and customer-focused Front Office Executive to join our team. The ideal candidate will be responsible for managing the front desk, handling enquiries from prospective students and parents, and assigning leads to the respective departments. The candidate should possess excellent communication and organizational skills to ensure smooth front-office operations.

Freshers with strong communication skills are welcome to apply. Candidates with prior experience in customer service, administration, or front-office operations will be preferred.

Key Responsibilities
Welcome and assist walk-in visitors, students, and parents.
Handle incoming calls, emails, and online enquiries professionally.
Record and maintain enquiry details in the CRM system.
Assign leads to the concerned sales or academic teams.
Follow up with departments to ensure timely action on assigned leads.
Coordinate appointments, meetings, and counselling sessions.
Maintain front-office records and daily reports.




Address customer queries and provide accurate information about courses and services.
Ensure smooth day-to-day front-office operations.
Support administrative activities as required.

Requirements
Bachelor's degree in any discipline.
Freshers can apply; prior experience in front-office or customer service roles is an added advantage.
Excellent verbal and written communication skills.
Good interpersonal and customer-handling skills.
Proficiency in MS Office and basic computer applications.
Strong organizational and multitasking abilities.
Ability to work in a fast-paced environment.

Preferred Skills
Customer relationship management
Communication and coordination
Lead management and allocation
Time management
Problem-solving skills

Compensation & Benefits
Attractive salary package
Performance-based incentives
Skilled growth prospects
Supportive work environment

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits
Cell phone reimbursement
Paid sick time
Paid time off

Language:
English (Preferred)

Work Location: In person

📌 Front Desk Receptionist Thiruvananthapuram
🏢 Flyvisaz
📍 Thiruvananthapuram