07 Aug
|
7-Eleven Global Solution Center – India
|
Bengaluru
07 Aug
7-Eleven Global Solution Center – India
Bengaluru
Job Title: Specialist - TSC Location: Bangalore Experience: 1 to 5 years in Global Service Desk Role Purpose: Provide high-quality support via voice, chat, and email channels to customers/internal stakeholders. Ensure quick resolution, excellent communication, and a positive service experience.
Key Responsibilities
Handle inbound/outbound calls, chat, and email queries with professionalism and empathy.
Understand and resolve customer issues within defined SLAs.
Escalate complex issues to senior specialists/team leads when needed.
Document interactions accurately in the CRM system.
Meet KPIs: first contact resolution, response time, quality score, and CSAT.
Adhere to shift schedules, especially during US business hours (night shift).
📌 Global Service Desk/ Technical Support Bengaluru
🏢 7-Eleven Global Solution Center – India
📍 Bengaluru