Job Summary

At dsm-firmenich we strive to achieve a world where you dont have to choose between taste, texture, or health - and can enjoy it all. Our cutting-edge ingredients, expertise, and solutions bridge the gap between the delicious, the nutritious, and the sustainable.

In this role ensure seamless import operations, secure compliance, and elevate customer satisfaction across our global supply chain. In this role, you will collaborate with internal stakeholders, external partners, and service providers to deliver efficient, highquality, and compliant logistics performance.

Location: Mumbai

Key Responsibilities
Ensure robust import export process execution and proactively communicate status, risks, and mitigation plans to stakeholders.
Ensure SAP transactions are executed accurately and timely to support business continuity and customer satisfaction.
Instill and maintain a Zero Non-compliance culture with respect to 3rd party service providers such as Customs Brokers and Transport Service Providers. Compliance with respect to quality, safety, and business ethics standards.
Develop, align, monitor, and enforce SLAs with internal and external stakeholders to deliver consistent customer experience.




Instill and drive continuous process improvement mindset in the organization to deliver consistent customer experience and productive and effective process execution.
Proactively collaborate, cultivate and maintain stakeholder relationships at various levels of the organization both within DSM-FIRMENNICH India and outside DSM-FIRMENNICH India.

You Bring
Bachelors Degree with an MBA in Shipping, Supply Chain, or Logistics.
More than 10 years of experience in international or cross-border logistics. Qualified certification in Dangerous Goods regulations (IATA, IMDG) preferred.
More than 5 years of people management experience. Experience managing a team with at least 5 team members.
Strong collaborative mindset and interpersonal skills that break down silos and build connections.Demonstrated resilience in a fast pace and demanding environment.
Ability to deal with ambiguity and manage tradeoffs to achieve business objectives.Excellent written and verbal communication skills in English.
Working knowledge of SAP Shipping Transportation module along with proficiency in Microsoft Office (Excel/VBA preferred).

📌 Import & Export Manager, Gsc Mumbai
🏢 DSM Firmenich
📍 Mumbai