Purpose of the Role:

To provide end-to-end IT support by maintaining hardware, software, network infrastructure, and ensuring seamless technology operations across the organization.

Work Location: Baroda

Key Responsibilities:
Install, configure, and maintain desktops, laptops, printers, scanners, and other IT peripherals.
Provide first-level technical support for hardware, software, network, and email-related issues.
Troubleshoot system, application, and connectivity problems and ensure timely resolution.
Install, upgrade, and maintain operating systems, antivirus software, and business applications.
Monitor and maintain LAN, Wi-Fi, internet connectivity, routers, switches, and network devices.
Create and manage user accounts, email IDs, passwords, and access permissions.
Configure and support Microsoft Office 365 and other productivity tools.
Maintain IT asset inventory and track hardware/software licenses.
Perform regular data backups and assist in data recovery when required.
Coordinate with external vendors for repairs, AMC services, and procurement of IT equipment.




Ensure compliance with IT security policies and implement basic cybersecurity measures.
Set up IT infrastructure for recent employees, including system configuration and software installation.
Maintain documentation of IT assets, support requests, and system configurations.
Provide basic user training on IT systems and security best practices.

Experience:
13 years of experience in IT Support, Desktop Support, Helpdesk, or System Administration.
Hands-on experience in troubleshooting Windows operating systems, desktops, laptops, printers, and networking issues.
Basic knowledge of LAN/WAN, TCP/IP, DNS, DHCP, VPN, and Wi-Fi configuration.
Experience in Microsoft Office 365 administration and user account management.
Familiarity with Active Directory, antivirus solutions, and remote support tools is preferred.
Experience in maintaining IT asset inventory and coordinating with vendors is desirable.

📌 It Executive Vadodara
🏢 Lighthouse Learning
📍 Vadodara