IT Support Executive

Location: Mumbai

Experience: 2–4 Years

Department: IT

Reporting To: Head of IT

Job Summary

We are looking for a proactive IT Support Executive to manage day-to-day IT operations, including end-user support, Office 365 & Google Workspace administration, network and server support, IT security, asset management, CCTV systems, and vendor coordination. The ideal candidate should have hands-on experience in IT infrastructure and troubleshooting.

Key Responsibilities
Provide desktop, laptop, printer, and end-user technical support.
Manage user accounts, email setup, password resets, and access permissions in Office 365 and Google Workspace.
Administer Windows OS, Windows Server, Active Directory, and basic network infrastructure.
Monitor servers, internet connectivity, firewall, VPN, antivirus, backups, and bandwidth utilization.
Manage and maintain CCTV systems across office locations.
Maintain IT asset inventory, software licenses, and hardware allocation records.
Coordinate with IT vendors, ISPs,



and service providers for procurement and issue resolution.
Provide remote IT support and ensure timely resolution of support tickets.

Requirements
Bachelor's degree in Computer Science, Information Technology, or related field.
2–4 years of experience in IT Support, System Administration, or IT Infrastructure.
Hands-on experience with Office 365 Admin Center and Google Workspace Admin Console.
Valuable knowledge of Windows Server, Active Directory, networking, firewall, VPN, antivirus, and endpoint security.
Experience with IT asset management, vendor coordination, and troubleshooting.
Solid communication and problem-solving skills.

Preferred Certifications (Optional):
Microsoft 365 Administrator Associate
Google Workspace Administrator
CompTIA A+/Network+/Security+
ITIL Foundation

Pay: ₹500,000.00 - ₹700,000.00 per year

Work Location: In person

📌 It Infrastructure Mumbai
🏢 Birla Open Minds Education
📍 Mumbai