Key Responsibilities & Requirements:

Having a Positive hands-on Apple MacBook, iPhone, and IOS, Audio Video conferencing devices

Experience in Desktop & Laptop hardware Support, Networking, and Windows 11 Troubleshooting.

OS-Installation, Configuration, troubleshooting, IT helpdesk, remote support, etc.Setting up AD user accounts, O365 email IDs, permissions, passwords, and drive encryption, etc.

Configuration & troubleshooting MS- Outlook, one drive Security tools (MS Defender, ZScaler, Splunk, Qualys)

Troubleshooting skills on LAN, Wi-Fi, WAN, ILL, and broadband. able to troubleshoot Windows 10 OS-related issues.

Technical handling of escalated issues received from L-1 support engineers.

Troubleshooting (MS Office, Antivirus, Outlook, Office 365, MECM)

Remote Support-Desktop and Remote Assistance, able to resolve the IT tickets in the Service Desk tool quickly

Ability to work independently on assigned tasks and within a team

📌 It Support Executive Hyderabad
🏢 Manpowergroup Services India
📍 Hyderabad