Role & responsibilities

Job Description
Provide L2 support for Salesforce TPM by resolving incidents and service requests.
Manage user access, roles, profiles, permission sets, and security.
Configure Salesforce using fields, page layouts, validation rules, flows, and record types.
Create and maintain reports, dashboards, and data operations (Data Loader, Workbench, SOQL).
Monitor and troubleshoot Salesforce integrations with ERP, BI, and Finance systems.
Support UAT, regression testing, deployments, and release validation.
Maintain documentation, knowledge base, and ensure SOX/TPM compliance.
Identify system improvements and escalate optimization prospects.
Robust experience in Salesforce Administration, ServiceNow, SOQL, Workbench, Data Loader, integrations, and Salesforce security.
Familiarity with TPM processes (fund allocation, claims, reconciliation) and ITSM workflows.

Preferred candidate profile
Salesforce Certified Administrator or equivalent experience.
Experience supporting Salesforce Consumer Goods Cloud or TPM modules.

📌 Senior Software Engineer Hyderabad
🏢 Mattel
📍 Hyderabad