Description Job Title: Software Asset Management (SAM) Operations SME Role Summary We are hiring a SAM Operations SME to support a client engagement focused on software discovery, normalization, and license compliance support using Flexera ONE . You will improve software visibility, reduce unknowns, support ELP cycles, and enable optimization/reclaim outcomes.

Software Discovery & Normalization
Monitor software discovery across sources; manage unknown/unrecognized software queues
Maintain publisher/product/version hygiene; validate recognition and mappings
Validate software-device/user associations and long-tail software visibility
Support onboarding/testing of current software sources/connectors

Compliance & ELP Support
Maintain and validate entitlement repository and supporting documentation
Support license model inputs (metrics/rules/mappings) under guidance
Assist periodic ELP runs, validation checks, and compliance/risk reporting
Support audit readiness activities and evidence collection (in-scope publishers)

Request / Allocation / Reclaim Support
Validate availability; record allocations/transfers/reclaims in Flexera (as applicable)
Support harvesting/offboarding workflows; coordinate with ITSM/deployment teams




Track request turnaround and aging metrics; maintain traceability

Reporting
Produce SAM dashboards and monthly insights: unknowns trends, data quality, compliance support metrics

Key Focus Areas
Software inventory & normalization dashboard
Unknown/unrecognized software aging and trend reports
Top publishers/products/versions install reports
ELP/compliance validation outputs and risk/exposure summaries (supporting role)
Reclaim/harvesting activity reports and request metrics

Required Experience & Skills
4–8+ years in SAM/ITAM operations (client delivery preferred)
Hands-on experience with Flexera ONE (preferred) or similar SAM tools
Working knowledge of software recognition/normalization, entitlements, and ELP concepts
Solid data skills (Excel/Sheets); ability to reconcile installs vs entitlements
Solid documentation and stakeholder communication skill
ITIL Foundation; IAITAM certification (CSAM/CHAMP)
Familiarity with major publisher licensing basics (e.g., Microsoft, Oracle, Adobe)
Exposure to ServiceNow or similar ITSM tooling

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📌 It Asset Management Software Sme Bengaluru (India)
🏢 Isg (Information Services Group)
📍 India