Job Purpose

The Service Coordinator is responsible for planning, coordinating, and monitoring service activities to ensure timely and effective support to customers. The role acts as a link between customers, service engineers, and internal teams to ensure smooth execution of installation, maintenance, and breakdown services.

Key Responsibilities

Service Planning & Coordination
Receive, register, and track customer service requests.
Schedule service engineers for installation, commissioning, preventive maintenance, and breakdown calls.
Coordinate site visits, travel, and logistics for service engineers.
Monitor service call status and ensure timely closure.

Customer Communication
Act as the primary point of contact for customers for service-related coordination.
Provide updates to customers on service schedules, engineer visits, and closure status.
Handle basic customer queries and escalate technical issues when required.

Service Documentation & MIS
Prepare and maintain service call logs, job cards, and service reports.
Ensure timely submission of service reports from engineers.
Maintain service MIS, dashboards, and performance reports.
Track AMC calls, preventive maintenance schedules, and renewals.

Spare Parts & Internal Coordination




Coordinate with stores and service teams for spare parts availability.
Follow up on material dispatch, returns, and consumption records.
Coordinate with finance for service billing, invoicing, and closure documentation.

Process & Compliance Support
Ensure adherence to service SOPs and documentation standards.
Support audits and management reviews with service data.
Assist in improving service coordination processes and systems.

Key Skills & Competencies
Solid coordination and follow-up skills
Basic understanding of Mechanical, Electrical & Electronics service activities
Valuable communication skills (customer and internal coordination)
Proficiency in MS Excel, ERP, or service management tools
Ability to multitask and work under pressure

Qualification & Experience
Diploma / Bachelors degree in Engineering – In Mechanical only
3–6 years of experience in service coordination or service operations
Experience in industrial machinery / SPM / automation workplace preferred

Key Performance Indicators (KPIs)
Service response time & call closure rate
Engineer utilization & scheduling efficiency
Customer communication effectiveness
Accuracy and timeliness of service documentation
AMC and preventive maintenance compliance.

📌 Service Coordinator Bengaluru (India)
🏢 Dvimas India
📍 India