Key Responsibilities
Monitor, troubleshoot and resolve issues across Java-based applications, SQL databases, and Unix/Linux environments.
Perform root cause analysis and implement permanent fixes to prevent recurring issues.
Collaborate with internal stakeholders, including development and business teams, to ensure smooth operations.
Manage incident response, escalation, and communication during outages or critical events.
Drive automation and process improvements using AI-driven tools and best practices.
Support and maintain infrastructure hosted on AWS cloud services.
Document operational procedures and maintain knowledge base for effective issue resolution.
Ensure compliance with SLAs and operational standards.

Technical Expertise
Robust experience in Java, SQL, and Unix/Linux settings.
Hands-on experience with AWS services (EC2, S3, RDS, etc.).





Operational Skills
Proven experience in production support and incident management.
Ability to work in an operations-heavy environment with high availability systems.

Soft Skills
Excellent communication skills and ability to manage internal stakeholders effectively.
Proactive approach to problem-solving and continuous improvement.

Additional
Familiarity with AI tools for monitoring and automation is a plus.

Preferred Qualifications
Experience with ITIL processes and ticketing systems.
Knowledge of DevOps practices and CI/CD pipelines.
Exposure to monitoring tools (e.g., Splunk, Prometheus, Grafana).

📌 Java Support Engineer Bengaluru
🏢 Apexon
📍 Bengaluru