07 Aug
|
Mobikode
|
India
ServiceNow CSM + ITSM Consultant
Experience: 5–8 Years
Location: Remote
Skill Split: CSM – 80% | ITSM – 20%
Job Description
We are looking for a ServiceNow CSM & ITSM Consultant/Developer with solid hands-on experience in Customer Service Management (CSM) and working knowledge of ITSM.
Key Skills & Responsibilities
Solid hands-on experience in ServiceNow CSM – Case Management, Customer/Account Management, Entitlements, SLAs, and workflows.
Experience in ITSM modules – Incident, Problem, Change, Request, and Service Catalog.
Hands-on with Flow Designer, Business Rules, Client Scripts, UI Policies, and JavaScript.
Experience with REST/SOAP integrations and ServiceNow configuration/customization.
Ability to gather requirements, develop solutions, troubleshoot issues, and support deployments.
ServiceNow CSA/CIS-CSM certification is preferred.
📌 Servicenow Developer Hyderabad (India)
🏢 Mobikode
📍 India