Job Description Customer Support Executive

Position

Customer Support Executive

Key Responsibilities
Respond to customer queries promptly through phone, email, and chat.
Assist customers with account setup, platform navigation, and troubleshooting.
Resolve customer concerns with empathy, professionalism, and a customer-first approach.
Escalate complex issues to internal teams such as Product and Operations for timely resolution.
Maintain accurate records of customer interactions in the CRM system.
Capture customer feedback and share insights to improve products and services.
Ensure a high level of customer satisfaction by providing timely and effective support.

Eligibility & Qualifications
Bachelor's degree in Business, Finance,



or any related discipline.
Prior experience in Customer Support, Customer Service, or a similar role. Experience in the FinTech industry will be an added advantage.
Excellent verbal and written communication skills.
Robust problem-solving and analytical abilities.
Ability to work independently as well as collaboratively in a rapid-paced startup workplace.
Proficiency in CRM software and customer support tools.
Customer-focused mindset with patience, empathy, and a willingness to help.

📌 Customer Support Executive Noida
🏢 CIEL HR
📍 Noida