We are seeking a strategic and experienced Manager, Implementation Services to lead our growing team of Implementation Managers and Specialists.
This role is critical in driving successful client onboarding, ensuring high-quality delivery of software solutions, and fostering a culture of excellence and collaboration.
The ideal candidate will bring leadership, technical insight, and operational rigor to scale our implementation capabilities.

Key Responsibilities
Lead and manage an Implementation Services team, including hiring, mentoring, and performance management.
Define and execute the strategic roadmap for implementation excellence, aligning with company goals.
Oversee multiple concurrent software implementation projects, ensuring timely and high-quality delivery.
Serve as an escalation point for complex client engagements and project risks.
Collaborate cross-functionally with Sales, Product, Engineering, and Support to ensure alignment and smooth handoffs.
Develop and refine implementation methodologies, templates, and best practices.




Monitor KPIs and metrics to assess team performance and client satisfaction.
Drive continuous improvement initiatives across tools, processes, and team capabilities.
Represent the implementation function in leadership meetings and contribute to strategic planning.
Ensure compliance with internal standards and client-specific requirements.
Promote a client-centric culture focused on value delivery and long-term success.

Technical Skills
Experience with software solution implementations, including system integration, customization, and deployment.
Understanding of cloud technologies, SaaS, and enterprise software solutions.
Proficiency in project management tools and methodologies (e.g., Agile, PMP, or Prince2).
Familiarity with CLM (Contract Lifecycle Management) systems or similar (legal) tech platforms
Solid communication and stakeholder management skills, with the ability to explain technical concepts to non-technical audiences

📌 Manager, Implementation Services Pune (India)
🏢 Onit
📍 India