Roles and Key Responsibilities
Training the Recent hired batches and support function (Virtual and classroom)
Excellent Communication skills required
Understanding on content flow and structure - as per ID principles
Consistent alignment with operations by auditing calls, understanding needs, conducting refreshers, training NHT batches - If required
Demonstrate innovation in training by carrying floor requirement into classroom training.
Maintain Data and MIS as per training BPMS / requirement
Proactively share best practices across locations to add value
Contribute to process improvements and innovation in the training function
Attend TTT for any client requirements
Conduct Need analysis and share feedback with stakeholders
Meet the monthly Conversion & Effectiveness targets
Provide Feedback to New Hires on V&A; and Soft Skills
Call monitoring as per requirement





Key skills & Knowledge:
Exposure of at least 5 years in skills and behavioral training with a BPO would be preferred.
Good Facilitation Skills, Presentation Skills and content development skill
Positive Knowledge handling IT and Admin tasks.
Valuable people management skills.
Good Knowledge about Soft Skills, V&A; and Email writing skills
Functional knowledge on LMS course/Assessments assignments
Process Oriented, planning
Ability to prioritize
Ability to meet deadlines
Ability to work under pressure
Good Time Management, Interpersonal skills, Teamwork.
Should be ready to conduct refresher training, call monitoring, feedback session 85% of the time

📌 Learning And Development Specialist Gurugram
🏢 PolicyBazaar
📍 Gurugram