The Manager on Duty (MOD) is responsible for overseeing the hospital's day-to-day operations during assigned shifts, ensuring seamless coordination between clinical and non-clinical departments. The MOD ensures high standards of patient care, service excellence, safety, regulatory compliance, and prompt resolution of operational issues.

Key Responsibilities

Operations Management
Supervise overall hospital operations during assigned shifts.
Ensure smooth functioning of OPD, IPD, Emergency, ICU, OT, Diagnostics, Pharmacy, and Support Services.
Coordinate with all department heads to resolve operational challenges.
Ensure optimum utilization of hospital resources.

Patient Experience
Handle patient and attendant concerns promptly and professionally.
Resolve service recovery issues and escalate critical matters when required.
Conduct regular patient rounds to monitor service quality.
Ensure adherence to patient safety and service excellence standards.

Incident & Emergency Management
Act as the hospital incident commander during emergencies until senior management arrives.
Coordinate emergency response for fire, disaster, code blue, code red, mass casualty incidents, and other emergencies.
Ensure proper documentation and reporting of all incidents.

Coordination
Liaise with Medical Administration,



Nursing, Biomedical, Engineering, Housekeeping, Security, F&B;, and other departments.
Ensure adequate staffing during shifts.
Facilitate smooth communication among departments.

Administration
Prepare shift reports highlighting operational issues, incidents, patient complaints, and corrective actions.
Monitor bed occupancy and patient flow.
Ensure timely escalation of critical operational issues.

Safety & Security
Ensure hospital premises remain protected and secure.
Coordinate with the Security team regarding VIP visits, medico-legal cases, and emergency situations.
Monitor compliance with fire and safety regulations.

Qualifications
Master's degree in Hospital Administration (MHA), MBA (Hospital/Healthcare Management), or equivalent.
Bachelor's degree in Healthcare, Nursing, Life Sciences, or related

Required Skills
Solid leadership and decision-making skills.
Excellent communication and interpersonal abilities.
Patient-centric approach with robust service recovery skills.
Crisis and emergency management.
Problem-solving and conflict resolution.
Team coordination and stakeholder management.
Proficiency in Hospital Information Systems (HIS) and MS Office.

📌 Manager On Duty Mod Hyderabad
🏢 Apollo Hospitals
📍 Hyderabad