Core Responsibilities
Feedback Collection &
Data Analysis
Administer patient experience surveys and collect supplemental feedback (complaints, compliments, exit surveys).
Analyze trends and identify prospects for improvement in service delivery.
Service Recovery &
Patient Advocacy
Investigate and resolve patient grievances promptly; escalate as necessary and monitor resolution follow-up.
Advocate for patients across departments and ensure explicit, empathetic communication throughout the care journey
Training, Coaching &
Culture Building
Design and deliver training programs focused on empathy, communication, and service excellence behavior.
Coach frontline staff and clinical leaders to embed patient-first mindset across the organization
Initiative Leadership &
Project Management




Lead projects to improve key experience metricslike reducing wait times, improving wayfinding, and standardizing patient transitions.
Coordinate with non-clinical teams (e.g. marketing, IT, operations) to align messaging and service touchpoints
Reporting &
Strategic Insights
Author concise, visually compelling reports and presentations summarizing performance against targets.
Translate data into actionable recommendations and partner with leadership to prioritize initiatives
Patient Engagement &
Advisory Collaboration
Facilitate patient advisory councils or focus groups to gather input and refine service expectations.

📌 Manager Patient Experience New Delhi
🏢 Max Healthcare
📍 New Delhi