Key Responsibilities
Monitor, troubleshoot and resolve issues across Java-based applications, SQL databases, and Unix/Linux settings.
Perform root cause analysis and implement permanent fixes to prevent recurring issues.
Collaborate with internal stakeholders, including development and business teams, to ensure smooth operations.
Manage incident response, escalation, and communication during outages or critical events.
Drive automation and process improvements using AI-driven tools and best practices.
Support and maintain infrastructure hosted on AWS cloud services.
Document operational procedures and maintain knowledge base for efficient issue resolution.
Ensure compliance with SLAs and operational standards.

Technical Expertise:
Solid experience in Java, SQL, and Unix/Linux environments.
Hands-on experience with AWS services (EC2, S3, RDS, etc.).





Operational Skills:
Proven experience in production support and incident management.
Ability to work in an operations-heavy setting with high availability systems.

Soft Skills:
Excellent communication skills and ability to manage internal stakeholders effectively.
Proactive approach to problem-solving and continuous improvement.

Additional:
Familiarity with AI tools for monitoring and automation is a plus.

Preferred Qualifications:
Experience with ITIL processes and ticketing systems.
Knowledge of DevOps practices and CI/CD pipelines.
Exposure to monitoring tools (e.g., Splunk, Prometheus, Grafana).

📌 Java Support Engineer Bengaluru
🏢 Apexon
📍 Bengaluru