Job Title: Desktop Support Engineer

Job Overview: A Desktop Support engineer, assist clients with their hardware, software, and networking issues. Their duties include software installations, network problems, hardware problems, and other IT-related difficulties either on-site or remotely via systems.

Work Experience:

2 Years

Key Responsibilities:
Addressing user tickets for issues regarding hardware, software, and networking.
Assisting customers through installing applications and computer peripherals.
Providing technical support either by visiting in office or through remote-access systems.
Assisting users on Audio/Video related issues.
Skilled in diagnosing and resolving projector and microphone issues for end users.
Assisting users with setting up and managing meetings on Zoom, Microsoft Teams, and Google Meet.
Providing IT networks and customer services to users inside and outside the company.
Guide users with step-by-step instructions to resolve the issues.
Customising the desktop applications as per the needs of users and clients.
Advising on software and hardware upgrades.
Maintaining a log of job tickets and maintenance tasks.
Send the unresolved issues to the next level of the support team.




Ensuring that the client systems are working fine.
Creating technical reports and manuals.
Keep up with current breakthroughs in computing technology and research its reviews.

Qualifications:
Bachelors degree in computer science, Information Technology, or a related field.
Professional certifications such as Microsoft Certified: CompTIA A+, or equivalent.
Proven experience as a Desktop Engineer or in a similar role.
Robust knowledge of desktop operating systems, such as Windows and Mac.

Skills:
Excellent problem-solving and multitasking.
Excellent communication (both in written and spoken) and interpersonal skills.
Ability to work independently and collaboratively with a team.
Understanding of Windows operating systems, hardware, software, and networking.
Experience with Windows/Mac OS environments.
Skilled in diagnosing and resolving projector and microphone issues for end users.
Assisting users with setting up and managing meetings on Zoom, Microsoft Teams, and Google Meet
Knowledge of SaaS (Software as a Service) and other hosting protocols for software.
Providing prompt, courteous, and skilled customer service.

Working:

6 Days a week

📌 Desktop Engineer Jamshedpur (India)
🏢 Embee Software
📍 India