Infrastructure Operations &
Managed Services
Manage and support enterprise infrastructure settings across AWS and Azure.
Administer and maintain Cisco, Palo Alto, F5 Load Balancer, and Cisco Meraki environments.
Perform proactive monitoring, event management, incident management, problem management, and change management.
Ensure SLA compliance, service availability, performance optimization, and operational stability.
Support Microsoft 365 and Teams services.

Monitoring &
Observability
Utilize Splunk, Dynatrace, Grafana, and SolarWinds for monitoring and performance management.
Conduct trend analysis, capacity planning, alert optimization, and root cause analysis.
Drive observability and AIOps initiatives to improve operational efficiency.

Server &
Infrastructure Administration
Manage Dell, HPE, and IBM server infrastructure.
Coordinate patching, upgrades, maintenance activities, and infrastructure lifecycle management.
Support disaster recovery and business continuity activities.

Project Execution
Lead and participate in infrastructure deployment, migration, upgrade,



and transformation projects.
Prepare implementation plans, test plans, risk assessments, and rollback procedures.
Coordinate with internal teams, vendors, and business stakeholders for project delivery.

Automation &
Service Improvement
Identify automation opportunities to reduce manual operational efforts.
Develop operational runbooks, SOPs, and knowledge management documentation.
Support continuous improvement and service optimization initiatives.

Technical Skills
Cloud: AWS, Azure
ITSM: ServiceNow, Jira Service Management
Network: Cisco, Palo Alto, F5 Load Balancer, Cisco Meraki
Servers: Dell, HPE, IBM
Monitoring &
Observability: Splunk, Dynatrace, Grafana, SolarWinds
Collaboration: Microsoft 365, Teams

Soft Skills
Stakeholder Management
Service Delivery Management
Incident &
Crisis Management
Problem Solving and Root Cause Analysis
Project Coordination and Execution
Team Collaboration and Communication

📌 Network Automation Engineer Hyderabad (India)
🏢 Jade Global
📍 India