Position Overview

As a Network Operations Engineer to develop and maintain functional and secure networks. You will mentor a team of engineers to troubleshoot and optimize our networks for our users. In this role, you should have excellent problem-solving skills and thorough knowledge of network administration and architecture. If you re also passionate about security and data protection, we d like to meet you. Also, we can say that L 1 Network Engineers roles and responsibilities include the following.

Key Responsibilities
24x7 Service Operation. Rotational shifts.
Monitoring of IT infrastructure - Servers, Storage, Backup, Network (Switch, Router, Firewall), Security Devices such as IPS, IDS etc.
Categorization and Qualification of alerts from monitoring platform and enagaging the respective teams
Proficient in multiple monitoring tools preferable ScienceLogic , Zabbix, Manage Engine etc.
Proficient in ticketing tool preferably in ServiceNow, Manage Engine , Ivanti etc.
Able to perform initial trouble shooting on the ticket so as to resolve the easy issues quickly
Able to perform Major Incident Management and participate in Bridge call
Fair knowledge of Layer 1 / Layer 2 and Layer 3 technologies. (VLAN, STP,



Routing protocol like OSPF, BGP, IP/MPLS, L3VPN, Carrier Ethernet, Transport Network (Ciena, SDH/ Native Packet Transport) and testing and monitoring.
Eager to learn current age technologies (Routing and switching, BGP, MPLS, OSPF, VLAN, SDWAN, CC, Security)
Close coordination with Duty Manager on ticket queue management and in instances of bulk receiving of tickets/ SR.
Route incidents/ SRs/ Changes to right stakeholder for troubleshooting in case it is not solved and within SLA time.
Fault handling and escalation (identifying and responding to faults on client s systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution).
Maintain high level of vigilance for any major incidents or widespread network or service impacting events.

What you will bring to the team:
Excellent English communication skills
A minimum of 2 /3 + years experience in a similar role
Positive at working under high pressure situation.
Work well in a busy team, being quick to learn and able to deal with a wide range of issues.
Team Player

📌 Network Operations Engineer Bengaluru (India)
🏢 zones corporate solutions
📍 India