MUST HAVE:

Incident Management / Request Management / Scout Experience Analyst
Deliver weekly status reports and a monthly retrospective report that includes:
Trend analysis
Insights on performance metrics
Analyze existing Key Performance Indicators (KPIs) to assess their relevance and effectiveness in measuring success.
Identify leading and lagging indicators related to process health.
Detect bottlenecks in existing processes.
Prioritize issues affecting workforce experience.
Analyze data specific to internal lines of business, functions, applications, and assignment groups.
Engage with the workforce through support channels (e.g., email, Slack).
Develop test plans for recent capabilities related to business processes; conduct testing/validation as needed.
Create and update Jira stories based on findings.
Design process flows or modify existing ones as necessary.
Prepare data required for monthly governance routines.
Conduct compliance activities related to Incident & Request Management including control testing and updates.

📌 Walk In Incident Manager Bengaluru
🏢 Tata Consultancy Services
📍 Bengaluru