Educational Requirements

Bachelor of Engineering

Service Line

Digital Experience

Responsibilities
Design, develop, and enhance solutions on Newgen OmniOMS aligned to business workflows and operational requirements.
Build and configure process flows, case lifecycles, forms, validations, business rules, and user roles/permissions within the platform.
Implement integrations with external systems using APIs/web services and ensure secure, reliable data exchange.
Translate functional requirements into technical designs, estimates, and implementation plans for 35 years experience-level delivery ownership.
Perform unit testing, support SIT/UAT, troubleshoot defects, and drive fixes through to production readiness.
Optimize performance, ensure maintainability, and follow coding/configuration standards and documentation practices.
Collaborate with cross-functional teams to ensure solution alignment, timely delivery, and smooth handover to support/operations.




Contribute to AI-enabled automation use cases by identifying prospects for intelligent routing, classification, and decision support within workflows.

Technical and Qualified Requirements
Minimum Qualifications: Education: BE, ME, BTECH, MTECH, MCA, MSC, MBA.
35 years of hands-on experience developing/configuring solutions using Newgen OmniOMS.
Working knowledge of workflow/case management concepts, process modeling, and end-to-end delivery practices.
Experience with integrations (APIs/web services) and solid troubleshooting skills across environments.
Ability to create clear technical documentation and collaborate effectively with business and technical stakeholders.

Preferred Skills
Technology- >Content Services (CS)- >CS - Customer Experience Management Platform- >Newgen OmniOMS

📌 Newgen Developer Bengaluru (India)
🏢 Infosys
📍 India