Location: Ahmedabad

Workdays: Monday to Friday

Role Overview

We are seeking a Partner Relationship Manager to act as the single point of contact for business partners, managing their end‑to‑end journey from onboarding to certification cycle support. This is a client‑facing operations role requiring solid communication, relationship management, and disciplined time management. Familiarity with ISO/certification report formats is expected.

Key Responsibilities
Relationship lifecycle management including onboarding, coordination, and engagement.
Primary contact for partner queries and escalations with prompt resolution.
Certification workflow coordination from application handling to certification decision.
Tracking report submissions and ensuring compliance with formats and timelines.
Managing multiple partner accounts and proactively flagging delays.
Coordinating surveillance, recertification schedules, and certification change requests.
Liaising with internal teams for contract review, quotations, and cycle planning.
Maintaining accurate records in CRM/CB systems.
Supporting nonconformity follow‑up and closure tracking.
Preparing MIS/status reports and dashboards in Excel.




Handling day‑to‑day customer communication with professionalism.

Must‑Have Skills
Excellent communication skills – verbal and written.
Robust client/partner relationship management ability.
Sharp time management across multiple accounts.
Basic knowledge of ISO standards (e.g., ISO 9001).
Proficiency in Excel, Word, and CRM/DMS tools.
Organized, proactive, and independent working style.

Good‑to‑Have Skills
Exposure to certification bodies, audit firms, or compliance services.
Familiarity with IAF Mandatory Documents or accreditation requirements.
Experience with certification management software.
Understanding of CAPA/nonconformity handling.
Knowledge of process improvement or Lean/Six Sigma fundamentals.

Ideal Candidate Profile
Minimum 2 years of experience in client relationship management, business coordination, or operations.
Background in certification/compliance industry mandatory.
Comfortable owning relationships end‑to‑end and acting as escalation point.
Solid accountability for outcomes and ability to coordinate across teams.

Pay: ₹300,000.00 - ₹700,000.00 per year

Work Location: In person

📌 Partner Relationship Manager – Operations Ahmedabad
🏢 MVP Consults Private
📍 Ahmedabad