About This Role As SequenceDynamics scales, we need someone who makes sure the machine runs smoothly while we build it.

The Operations

Manager owns the systems and processes that keep our projects on track, our clients happy, and our team effective. This role touches everything — project delivery, vendor management, client communication, internal tooling, HR coordination, and finance ops. You'll be a critical part of the leadership team and have a direct line to the founders on everything operational.

What You'll Do Oversee project delivery across multiple concurrent client engagements

Build and maintain internal operational processes, SOPs, and playbooks

Coordinate with engineering, design, and sales teams to ensure delivery commitments are met

Manage client communication and escalation handling for delivery-related matters

Oversee vendor and contractor onboarding, contracts, and performance

Support HR operations including hiring coordination, onboarding, and policy management





Track operational KPIs and present weekly status reports to leadership What We're Looking For 4+ years of operations management experience in a technology or services company

Strong project management skills — PMP, Agile, or PRINCE2 background preferred

Experience managing cross-functional teams in a rapid-paced environment

Excellent written and verbal communication, including client-facing experience

Analytical mindset with ability to build dashboards and track operational metrics

High organisational capability and ability to manage multiple priorities simultaneously Nice to Have These aren't blockers — if you have them, great. If not, tell us why you'd learn rapid. Prior experience in a technology startup or agency setting

Familiarity with project management tools (Linear, Jira, Notion, ClickUp)

Background in client success or account management

Basic understanding of software development lifecycle

Experience setting up operational processes from scratch in a scaling company

📌 Operations Manager Mumbai
🏢 Sequence Dynamics
📍 Mumbai