Job Title : Patient care coordinator

Company Name : Anderson Diagnostics Services Pvt. Ltd

Department : Patient care

Reporting : Head of Operations

Objective:

To coordinate between the patient and other departments of the center, by maintaining an effective communication and registration procedures

Skill set:
Communication
Analytical Skills
Team Work
Initiative
Decision making
Assignment Completion within right time
Accessibility

Job Responsibilities:
To receive patient, relatives, guest with smile and courtesy
To assist patient to settle down in a convenient place
To identify the details of the referral doctor
To contact the referral doctor if details are inadequate
To assist and complete registration formalities
To know the patients need and to detail the procedure and cost of procedure
To guide the patient to the concerned department with care and to provide any assistance as per the patients need
To Coordinate and brief the concerned department about the patient
To give a realistic time to the patient, relatives on the dispatch of reports
To coordinate and take responsibility for the preparation and dispatch of reports on time
To identify the mode of payment




Careful handling of cash and maintaining the record of cash, credit and dues
Cash, bills, bill summary to be carefully handed over to the accounts department
To provide weekly, monthly reports to the concerned departments
To investigate periodical working condition of all equipment’s
To guide, arrange travel, accommodation facility to patients esp. for outstation patients
To answer phone calls within the shortest time
To wish the patient, relatives, guest and giving details of the department identity, self and offer help
To be polite, having smile in your voice and add warmth to make the caller feel wanted
Listen until the caller completes his sentence, do not interrupt
Ask relevant questions to find the patient need
To take message, name, contact number if patients are to be reached with more information
Wait for the caller to disconnect the call
To salute the patient, relatives, guest with Mr/Miss/Mrs/Sir/Madam
To complete all conversation or query with Thanks

Job Types: Full time, Permanent, Fresher Pay: ₹16,000.00 - ₹30,000.00 per month

Advantages
Cell phone reimbursement
Health insurance
Provident Fund

Work Location: In person

📌 Patient Care Coordinator Adyar
🏢 Anderson Diagnostics u0026 Labs
📍 Adyar