Job Title: Quality Assurance Manager

Division: Quality Assurance

Location: Bangalore / Pune

Reports To: GVP – Quality

Job Type: Full-time | Managerial | Hybrid

Experience Required: 15+ years total; 6–8 years relevant in Insurance/Healthcare/F&A;

Role Summary: We are seeking a Quality Assurance Manager to lead and drive the quality function across shared service operations. This individual will design and implement quality strategies, ensure process excellence, and promote a culture of continuous improvement. The role involves working with cross-functional stakeholders, leading quality assurance teams, and using analytical tools to improve service delivery and customer satisfaction.

Key Responsibilities:
Define and implement quality assurance strategies across processes and teams.
Lead quality audits and maintain compliance with defined quality standards.
Analyze data trends, identify root causes of issues, and implement corrective actions.
Build and track dashboards, KPIs, and scorecards to monitor quality and operational performance.
Drive Lean, Six Sigma, and continuous improvement initiatives.
Conduct process benchmarking and implement best practices.
Collaborate with cross-functional stakeholders to drive operational improvements.
Facilitate quality training,



certification programs, and employee upskilling.
Prepare and present executive reports and recommendations.
Manage a team (span of 80–100+), providing leadership, coaching, and performance feedback.

Required Qualifications:
Graduate in any discipline (Postgraduate preferred).
Lean Six Sigma Black Belt certification is mandatory.
Master Black Belt, Design Thinking certifications are added advantages.
15+ years of total experience, with 6–8 years in QA roles in Insurance, US Healthcare, F&A;, or related domains.
Proven experience in managing large teams (80–100+ FTEs).

Desired Skills:
Solid expertise in quality tools, problem-solving methodologies, and process improvement.
Excellent communication, stakeholder management, and team leadership skills.
Hands-on experience in data analysis, reporting, and project management.
Proficiency in automation, AI/ML trends, and transformation tools is preferred.
Comfortable working in hybrid setup and managing geographically distributed teams.

Work Workplace & Other Info:
Rapid-paced, matrix organization.
May require coordination with international stakeholders across time zones.

📌 Quality Manager Pune
🏢 r3 Consultant
📍 Pune