Core Purpose To be the first point of contact for the company. Handle calls, greet visitors, manage front desk operations, and ensure a smooth, skilled experience for everyone who walks in or calls.

Key Responsibilities A.

Front

Desk & Visitor Management - Greet visitors warmly and guide them to the right person/department - Manage visitor register, issue visitor passes, and handle gate coordination - Coordinate meeting rooms and conference room bookings B. Calls & Communication - Answer incoming calls professionally and route them to concerned departments - Take messages and follow up on pending callbacks - Handle emails and official correspondence at front desk C.

Admin

Support - Handle courier inwards/outwards and maintain records - Manage office stationery, pantry, and housekeeping coordination - Prepare daily reports, maintain files,



and do basic data entry in Excel/CRM D.

Customer

Service - Address basic queries about company, products, or services - For insurance/hospital: Schedule appointments, explain basic process to customers - Handle complaints politely and escalate to manager when needed Skills Required Skill Why It Matters Communication-Hindi English fluency. Explicit, polite tone on call Computer Basics- MS Office, Email, CRM, Biometric/PBX system People Skills- Warm, patient, and qualified. First impression matters Organization- Multi-tasking: calls visitors files together Problem Solving- Handle urgent queries calmly

📌 Receptionist / Front Office Executive Gurugram (India)
🏢 Isecure Insurance Brokers Private
📍 India