About This Role Tired of SaaS companies where humans still deliver behind the curtain and you never face the client? At Alter AI, relationship managers are the person clients know, trust, and hear from — backed by alterai.os, not a black-box delivery team. You talk to clients through the client portal — status, billing, messaging, scope.

Product

Managers work through the engine. You stay aligned so client context never gets lost between relationship and build. This is a full-time role, remote-friendly, with Chennai as our home base. We are early-stage, the engine is live, and complex apps are already shipping.

What you will do Be the primary point of contact for clients through the alterai.os client portal

Own onboarding, check-ins, billing conversations, and escalation paths

Capture client needs in language the product team and engine can act on

Stay synced with Product Managers so scope, timeline, and expectations stay honest

Translate client feedback into explicit context for delivery — not ticket routing

Escalate when human judgement is needed — agents propose,



humans approve What we are looking for 2+ years in client success, account management, or B2B relationship roles

Experience with SaaS or software services — ideally frustration with opaque delivery

Transparent, empathetic communication — you enjoy talking to clients directly

Comfort in a rapid-moving company where the product model itself is evolving

Ability to manage multiple accounts without losing context or trust Nice to have Experience with client portals, CRMs, or project visibility tools

Background in software services, dev agencies, or GaaS / AI products

Chennai or India timezone overlap for team sync Why Alter AI Work on cutting-edge AI agent systems transforming how businesses operate

Remote-friendly with trust over micromanagement

Direct impact on how client delivery works in the GaaS era

Small team — your voice shapes process, not just slides Read why we are hiring →

📌 Relationship Manager Chennai (India)
🏢 alterai.apps
📍 India