Sales & Business Performance
Achieve 100% of monthly, quarterly, and annual sales targets for the store
Monitor daily sales performance and implement action plans to bridge gaps against targets
Analyze sales trends, best-sellers, and slow-moving inventory to optimize stock and merchandising
Drive conversion rate, average bill value (ABV), and units per transaction (UPT)

Team Management
Supervise, train, and motivate store staff (Assistant Manager, Head Cashier, Cashiers, Sales Executives, Store Helper)
Prepare staff duty rosters/shift schedules ensuring adequate floor coverage
Conduct regular briefings on product knowledge, promotions, and customer service standards
Manage performance reviews, feedback, and disciplinary matters for store staff in coordination with HR
Maintain staff attrition below 20% annually through engagement and development

Customer Service
Ensure the highest standards of customer service are maintained on the floor
Handle escalated customer complaints and ensure resolution within 24–48 hours
Ensure store team is well-versed in product knowledge (imitation jewellery designs, materials, care instructions)
Maintain customer satisfaction score of 90% or above,



as measured through feedback/surveys

Inventory & Stock Management
Oversee stock receiving, storage, and replenishment on the shop floor
Conduct regular stock audits/cycle counts and maintain inventory shrinkage below 0.5% of stock value
Coordinate with warehouse/supply chain for timely stock replenishment and returns
Ensure proper display and visual merchandising standards are maintained as per brand guidelines

Store Operations & Administration
Ensure store opens and closes as per defined SOPs (security, cash handling, systems)
Monitor daily cash reconciliation, billing accuracy, and adherence to finance/audit policies, targeting zero cash variance
Ensure store maintenance, cleanliness, and visual presentation meet brand standards
Ensure 100% compliance with statutory and safety requirements applicable to the store

Reporting
Prepare and submit daily/weekly/monthly sales and operational reports to the Area/Cluster Manager
Provide inputs on local market trends, competitor activity, and customer preferences

Pay: ₹40,000.00 - ₹60,000.00 per month

Work Location: In person

📌 Sales Manager Bengaluru
🏢 Jimiki
📍 Bengaluru