Front Office Assistant- RISER

Responsibilities
Welcome guests professionally and ensure a warm and courteous check-in and check-out experience .
Handle guest inquiries, reservations, and requests efficiently via phone, email, or in person.
Maintain guest records, registration details, and billing information accurately in the hotel system.
Coordinate with housekeeping, concierge, and other departments to ensure smooth guest service.
Assist guests with room allocation, information about hotel facilities, and local assistance .
Handle guest complaints or issues politely and escalate when necessary to ensure guest satisfaction.
Maintain the front desk area in a qualified and organized manner .
Follow hotel standard operating procedures (SOPs) and maintain service standards expected in a 5-star property.
Prepare daily reports, guest logs, and front office documentation when required.

Required Skills & Competencies
Excellent communication and interpersonal skills .




Professional grooming and presentation suitable for a 5-star hotel setting .
Strong customer service orientation with a friendly attitude.
Ability to handle guests politely and manage multiple tasks at the front desk .
Basic knowledge of MS Word, Excel, and email communication .
Ability to work in rotational shifts, including weekends and holidays .

Qualification & Eligibility
12th pass + Diploma/ Minimum 3 month Course of hospitality background
Age: Below 22 years
Positive spoken English and basic computer knowledge
Fresher or candidates with 01 year experience in hotels can apply.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Riser Front Office Professional Mumbai
🏢 East India Hotels (EIH)
📍 Mumbai