Role & responsibilities
Lead architecture and design of ServiceNow ITSM solutions.
Define scalable and reusable platform architecture patterns.
Create solution design documents, architecture diagrams, integration designs, and data models.
Ensure alignment with enterprise architecture and technology standards.
Provide technical governance throughout the project lifecycle.
ServiceNow solution architecture experience.
Multiple end-to-end ServiceNow implementation projects.
Experience designing enterprise-scale ITSM solutions.
Experience with integrations across complex enterprise settings.
Exposure to AI and automation capabilities, including ServiceNow Now Assist.
Experience contributing to agentic AI or intelligent workflow initiatives.
Desirable
Experience with ITOM, HRSD, CSM, SPM or ITAM modules.