We're Hiring: ServiceNow Senior Technical Lead - Bangalore We are looking for a ServiceNow Senior Technical Lead to own the end-to-end design, development, and delivery of scalable, secure, and high-performing ServiceNow solutions.

Location: Bangalore

Experience: 6+ Years

Notice Period: Immediate / Early Joiners Preferred

Role Summary The ideal candidate will bring deep ServiceNow platform expertise combined with solid technical leadership, solution architecture, stakeholder management, and delivery capabilities , with a focus on:
Customer Service Management (CSM)
Virtual Agent
ServiceNow Integrations
CMDB
Now Assist / GenAI capabilities

Key Skills & Responsibilities
6+ years of hands-on experience with the ServiceNow platform, including 3+ years in a Technical Lead / Solution Architect role.
Solid development expertise in JavaScript, Glide API, Business Rules, Client Scripts, Script Includes, UI Policies/Actions, ACLs, Flow Designer, and Delegated Development.
Hands-on experience with CSM, Virtual Agent, CMDB, and ServiceNow platform integrations.
Solid integration experience using REST/SOAP APIs, OAuth 2.0,



MID Server, IntegrationHub, Webhooks, and event-based integrations with platforms such as Jira, Azure, MS Teams, and Slack.
Solid CMDB experience covering class modeling, CI relationships, reconciliation, discovery sources, and CMDB health KPIs.
Experience designing and configuring Virtual Agent solutions, including NLU models, topics, dialog flows, and deflection strategies.
Exposure to Now Assist / GenAI, including grounding responses using Knowledge and CMDB data.
Strong knowledge of Domain Configuration, Update Sets, ATF, Platform Plugins, and ServiceNow Store Apps.
Experience with SDLC, Agile/Scrum, and ServiceNow DevOps practices.
Excellent communication, stakeholder engagement, solution design, and technical documentation skills.
Bachelor's degree required.
ServiceNow Certification is valuable to have.

Interested candidates can share their updated profiles at the earliest. This job is posted by Aishwarya K Cortex Consultants Chennai

📌 Servicenow Senior Technical Lead @bangalore Bangalore Urban
🏢 Cortex Consultants
📍 Bangalore Urban