Roll definition: Operations Manager is one who is responsible for all type of operational processes coordination with production, designing, projects, sales and management team for the smooth completion of interior and furniture orders.
Responsibility deliverable:
PDOC Process and Ops sheet
HR & Administrative tasks
Vendor payment processing
Making Quotation, if required
Tasks and activities:
PDOC Process and Ops Sheet
PDOC receiving from sales team including discussion with sales team, understanding details
Indenting coordination for in-house orders. Submitting buying list to AC
Trading item details, comparative sheet, request to accounts for PO.
Managing Ops sheet and daily push on completion of each line item.
Site visit coordination between client and production.
Coordination with trading suppliers, and clients to smoothen the dispatches.
Coordination between all teams to ensure completion of each order in timely manner.
Before dispatch ask for payment from the client, if required.
HR Admin task
Printer, Server, Telephone, IT related issues
Stationary management: Visiting card etc.
Vendor Payment Processing:
Defining payment terms with vendors
Getting their funds released as per payment terms
Measurement Metrics:
Number of orders completed every week.
Timely completion of admn tasks.
Competencies we are looking for…
Skills
Communication skills: Fluency in English, Hindi
Negotiation skills
Persuasion skills
Rapport-building skills
Telephone etiquette
Meeting etiquette
Listening skills
Questioning skills
Leadership skill / team work
Ability to work under pressure / making systems (PSS) to mitigate pressure.
Politeness
Knowledge
Microsoft word, excel and PowerPoint, Google Sheet
Internet usage, vendor sourcing. Site material knowledge.
Understanding of drawings.