We are looking for a Customer Support Executive to manage customer queries, provide timely support, and ensure customer satisfaction through effective communication and problem-solving skills.
Key Responsibilities:
Handle customer inquiries via phone, email, or chat.
Resolve customer complaints and provide appropriate solutions.
Maintain accurate records of customer interactions.
Follow up with customers to ensure issue resolution.
Escalate complex issues to the concerned department when required.
Provide product/service information to customers.
Requirements:
Excellent communication and interpersonal skills.
Basic computer knowledge and MS Office proficiency.
Robust problem-solving ability.
Ability to work in a team setting.
Prior customer service experience is preferred.
Qualification:
Graduate or Undergraduate.
Freshers and experienced candidates can apply.
Location: Ground Floor, Kohinoor Tower, Junwani, Near Avanti Bai chowk, Bhilai