Job Description:

We have an urgent opening for the position of Ocean Import Executive for a reputed Logistics Industry for Mumbai location.

Reporting to the Branch Manager, the Customer Service Representative is to provide an effective and effective customer service to all internal and external OIA customers by utilizing excellent, in-depth knowledge of company products, policies and procedures and shipping methods and shipment terms.

KEY ACCOUNTABILITIES:
Assist and communicate regularly with customers with inquiries. Receive and process customers’ orders in a timely and professional manner.
Professionally and proactively update customers with shipment status;update overseas offices and customers about potential delays or unusualcircumstances
Preaalert, IGM manifestation, DO released, AP & AR posting ontime.
Escalate potential issues and ensure corrective actions are taken in accordance with business guidelines and customer requirements
Troubleshoot and resolve non-routine or complex issues / escalations with professionalism and in line with OIA service standard and requirement




Facilitate business continuity by tracking and ensuring responses to related communications and representing the team in meetings
Cooperate and liaise with other departments to solve customer’s request and inquiries
Ensure data integrity by performing timely and accurate data entry
Contribute to the achievement of department KPIs and service level delivery
Inform customers about other available services to gain additional business. Follow up on potential business leads and prospects
Update internal parties with the most up-to-date Quotations / routing orders / SOPs

Educations and Professional Qualifications
University graduate, preferably in logistics / business administration /marketing; or equivalent in business or related field

Key Attributes:
Analytical skills and data analysis required
Solid problem solving skills
Excellent written and verbal communication skills
Ability to remain calm under pressure
Customer facing experience preferred
Skilled at managing and developing teams

Travel Required-Occasional travel is required

📌 Ocean Import Executive Mumbai
🏢 DC Consultants
📍 Mumbai