SME - Azure DevOps, Terraform

Experience: 3 to 6 years

Location: Others, India

Skills: Infrastructure as Code (IaC), Terraform, Azure Services, IaaS, PaaS, Kubernetes, FSLogix, ITIL

Job Summary
The Subject Matter Expert in Support & Operations plays a critical role in ensuring the timely resolution of escalations and incidents while adhering to quality standards. This position emphasizes the application of Infrastructure as Code (IaC) and Terraform in Azure environments to drive operational excellence and enhance customer satisfaction through effective communication and strategic analysis.

Job Summary :
The Azure Virtual Desktop Engineer will support Gallagher’s enterprise AVD platform, responsible for building, operating, and optimizing scalable, secure virtual desktop environments. This role is hands-on and delivery-focused, supporting both published applications and full desktop use cases with a strong emphasis on performance, reliability, and user experience.

Key Responsibilities
1. Ensure On-Time Resolution And Quality Compliance Of Escalated Incidents By Utilizing Iac And Terraform Within Azure Environments, Adhering To Agreed Service Level Agreements (Slas).
2. Mentor Team Members And Administrators In Best Practices For Azure Iaas, Paas, And Kubernetes, While Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation For Operational Processes.
3. Validate Change Order Implementation Plans And Ensure Human Error Compliance By Applying Best Practices In Terraform Configurations And Azure Infrastructure Management.
4. Actively Engage In Customer Meetings To Address Concerns And Gather Feedback,



Leveraging Knowledge Of Azure Services To Enhance Customer Satisfaction.
5. Conduct Root Cause Analysis And Trend Analysis To Validate Findings And Provide Insights Through Reports, Facilitating Informed Decision-Making For Key Business Stakeholders.

Job Responsibilities :
• Build, configure, and support Azure Virtual Desktop host pools.
• Manage Windows 10/11 enterprise images and application delivery.
• Configure and support FSLogix profile containers.
• Troubleshoot AVD performance, connectivity, and session issues.
• Implement scaling plans, availability, and cost optimization strategies.
• Document AVD standards and operational runbooks.

Skill Requirements
1. Solid Understanding Of Infrastructure As Code (Iac) Principles And Hands-On Experience With Terraform.
2. Proficient In Azure Services Including Iaas, Paas, And Kubernetes.
3. Excellent Analytical Skills With The Ability To Perform Root Cause And Trend Analyses.
4. Effective Communication And Presentation Skills To Liaise With Business Stakeholders.
5. Familiarity With Itil Or Similar Frameworks For Incident Management And Service Delivery.

Skill Requirement :
• 3–6 years of experience supporting virtual desktop or EUC platforms.
• Hands-on experience with Azure Virtual Desktop.
• Strong experience with Azure compute, networking, and storage.
• Experience with FSLogix profile management and troubleshooting.
• Strong operational and problem-solving skills.

Other Requirements
1. Certification In Azure Solutions Architect Or Terraform Associate Is Optional But Valuable.
2. Itil Foundation Certification Is Recommended.

📌 SME Azure DevOps, Terraform (Mumbai)
🏢 HCL Technologies
📍 Mumbai