Engineer (Support & Operations)

Experience: Not Available to Not Available years

Location: Hyderabad, India

Skills: ITIL methodology, Root cause analysis

Job Summary
INTEGRATED COMMAND CENTER L1 - CC OPS Technical Requirement
• Minimum of 2 years of Experience in Datacentre tools monitoring and operation
• Must have worked with large customers
• Experience in Monitoring of real-time performance of computer system and controlling system from one tool to another tool.
• Eager to learn new tools
• Good Knowledge of Server / Network monitoring environment
• Ability to monitor system threshold, identification failure, action and resolving issues quickly
• Experience in Datacentre facility monitoring
General Requirement
• Willingness to work in 24/7 shift environment (Including nights, weekends and holidays)
• Strong trouble shooting skills
• Ability to work well under- pressure within high performance driven environment
• Very good communication skills (both written and verbal).
• Understanding of ITIL methodology and processes.
• Up-to date technical knowledge
• Root cause analysis preparation, meeting SLA
• Service/client centric approach.

Key Responsibilities
INTEGRATED COMMAND CENTER L1 - CC OPS Technical Requirement
• Minimum of 2 years of Experience in Datacentre tools monitoring and operation
• Must have worked with large customers
• Experience in Monitoring of real-time performance of computer system and controlling system from one tool to another tool.
• Eager to learn new tools
• Good Knowledge of Server / Network monitoring environment




• Ability to monitor system threshold, identification failure, action and resolving issues quickly
• Experience in Datacentre facility monitoring
General Requirement
• Willingness to work in 24/7 shift environment (Including nights, weekends and holidays)
• Strong trouble shooting skills
• Ability to work well under- pressure within high performance driven environment
• Very good communication skills (both written and verbal).
• Understanding of ITIL methodology and processes.
• Up-to date technical knowledge
• Root cause analysis preparation, meeting SLA
• Service/client centric approach.

Skill Requirements
INTEGRATED COMMAND CENTER L1 - CC OPS Technical Requirement
• Minimum of 2 years of Experience in Datacentre tools monitoring and operation
• Must have worked with large customers
• Experience in Monitoring of real-time performance of computer system and controlling system from one tool to another tool.
• Eager to learn new tools
• Good Knowledge of Server / Network monitoring environment
• Ability to monitor system threshold, identification failure, action and resolving issues quickly
• Experience in Datacentre facility monitoring
General Requirement




• Willingness to work in 24/7 shift environment (Including nights, weekends and holidays)
• Strong trouble shooting skills
• Ability to work well under- pressure within high performance driven environment
• Very good communication skills (both written and verbal).
• Understanding of ITIL methodology and processes.
• Up-to date technical knowledge
• Root cause analysis preparation, meeting SLA
• Service/client centric approach.

Other Requirements
INTEGRATED COMMAND CENTER L1 - CC OPS Technical Requirement
• Minimum of 2 years of Experience in Datacentre tools monitoring and operation
• Must have worked with large customers
• Experience in Monitoring of real-time performance of computer system and controlling system from one tool to another tool.
• Eager to learn recent tools
• Good Knowledge of Server / Network monitoring environment
• Ability to monitor system threshold, identification failure, action and resolving issues quickly
• Experience in Datacentre facility monitoring
General Requirement
• Willingness to work in 24/7 shift environment (Including nights, weekends and holidays)
• Strong trouble shooting skills
• Ability to work well under- pressure within high performance driven environment
• Very good communication skills (both written and verbal).
• Understanding of ITIL methodology and processes.
• Up-to date technical knowledge
• Root cause analysis preparation, meeting SLA
• Service/client centric approach.

📌 Engineer (Support & Operations) (Secunderabad)
🏢 HCL Technologies
📍 Secunderabad