Senior Support Lead

Experience: Not Available to Not Available years

Location: Gautam Buddha Nagar, India

Skills: production support, managed services, ETL, data platforms, incident management, SLA governance, KPI governance, operational reporting, scheduler support, batch operations, DataStage

Job Summary
The Support Lead will own operational readiness, stabilisation, and steady-state support for the upgraded landscape. The project material explicitly calls out a managed services operating model with 24x7 operations, monitoring, support, incident/problem/change management, performance tuning and job optimisation.

Key Responsibilities
• Lead hypercare and transition to managed support after go-live.
• Own support processes for incident, problem, change, and service request handling.
• Monitor batch/job execution, scheduler adherence, failures, SLA achievement, and trend analysis.




• Coordinate RCA, proactive fixes, and service improvement actions.
• Ensure run-books, operational dashboards, escalation matrices, and support documentation are complete.
• Work with business stakeholders and technical teams to handle production issues and enhancement demand.

Skill Requirements
Strong production support / managed services experience in ETL or data platforms.
Experience with incident management, SLA/KPI governance, and operational reporting.
Valuable knowledge of job monitoring, scheduler support, and batch operations.

Other Requirements
Experience supporting DataStage environments and data-platform operations.
Exposure to 24x7 support models and service transition.

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