Job Summary
To assign and track tickets and change requests for service delivery.
Key Responsibilities
1. To manage SLA’s
2. To ensure process improvement and compliance in the assigned module and participate in technical discussions/review.
3. To prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations.
4. To develop and guide the team members in enhancing their technical capabilities and increasing productivity.
Skill Requirements
null
Other Requirements
null
📌 Shift Lead (Lucknow)
🏢 HCL Technologies
📍 Lucknow
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.